FAQ
At Framed Liquor we want to be transparent and clear about our products and service. In our FAQ you will find answers to the most frequently asked questions about our policies, contact and more.
Is your question not listed? Please contact us, we are happy to help you!
When will my order be shipped?
Shipping times depend on your location:
- Netherlands & Belgium: 2 to 3 working days
- Germany 2 to 5 working days
- Rest of Europe: 4 to 8 working days
- Worldwide: 5 to 10 business days
Can I return my order?
We offer a 30-day return or exchange policy if you are not satisfied with your order. For more information, please see our return policy consult.
How can I contact customer service?
You can reach us via email at info@framedliquor.com. Our team will respond to your inquiry within 48 hours. You can also use the contact form to fill in.
Do you offer discounts for new customers?
Yes! Sign up for our newsletter and enjoy 10% off your first order.
Is it possible to send my own bottle?
Yes, you can! You can send us your own bottle with a special meaning. Check out the page " frame your own bottle ".